Lease Renewal Can't Be Completed

The most common issue to this problem is that the renewal is being processed on a "Co-Resident" not the "Current" or primary resident.

If you are trying to process a renewal on the Current resident and still getting an error, make sure that in the "Amend Lease" section, you click on "Lease Terms" and change the Lease Term # to 12 and change the expiration date to one day BEFORE the renewal date. See below for an example.

If you continue to have issues if the two methods above have been tried, please submit an issue ticket.