Resident Can't Login or Reset Resident Connect Password
If the residents have problems resetting their password, you can reset their password for them.
Follow the steps below to reset a resident's Resident Connect password:
1. In MRI, Go to the Occupant details page and change the resident's email address to your property email address. *Remember to save the resident's email in Word or Notepad so you can copy it back later.
3. You'll type your property address in the email field, and then the resident's info for the 3 bottom fields. Make sure this all matches what's in MRI.
4. Click on Submit
5. If you get a success message, continue to step 7.
6. If you get an error saying that the resident doesn't exist, the resident may not have setup an account yet. In this case, you will go back to the Resident Connect home page and click on "Create an Account". Here you will put the property email address, and then the resident's name and date of birth. You should then receive a success message. If not, please submit a ticket to IT via the support portal.
7. Your property email address should now receive an email from Resident Connect with a temporary password.
8. Go back to MRI and the Occupants page and change the resident's email back to what it was originally.
9. Email the resident the temporary password you received and tell them to login with their email and that temp password in the email.
10. They should now be able to login and will be prompted to change their password to something more permanent that they can remember.