How To Troubleshoot Your WiFi
Your wireless access point is what provides your residents with free Wi-Fi along with other IT equipment in your office. These devices may be business center computers, business center printer, cameras, smart TVs, etc.
When your Wi-Fi Access Point is down, this means that all those devices can no longer connect to the internet and will not function normally. We are going to show you how to power cycle (power down and then back on) your Wi-Fi Access Point and explain what each component of the setup is.
This is a Wi-Fi Access Point This is a POE Injector
The Wi-Fi Access Point is like a radio that shoots out the Wi-Fi signal across your property. You may have multiple Access Points if you have a large property. These will typically be mounted to a wall or to a ceiling.
The POE Injector is what gives the Wi-Fi access point power. You will notice only one ethernet cable coming out of the bottom of the Wi-Fi Access Point. That cable will be plugged into the PoE port in the PoE Injector. PoE stands for Power over Ethernet. When the Access Point is plugged into this port, it receives power through the ethernet cable, instead of needing to have a separate power cord. The LAN port is how the PoE injector receives internet, which then passes that internet signal to the Wi-Fi Access Point.
INSTRUCTIONS: In order to power cycle the entire Wi-Fi Access point, simply unplug the PoE injector from the power outlet its plugged into. Let it sit for about 30 seconds and then plug it back into power. You’ll also want to make sure that both cables plugged into the PoE injector are secure. You can unplug them and re-plug them into the SAME PORT to ensure a tight fit. You may also want to trace the cable plugged into the LAN port, and make sure that it is securely connected to a D-Link or a SonicWall device.
Once the process above is complete, please email IT back and let us know. If the Wi-Fi access point is getting power, you should see the inner ring light up (pictured above in teal). Different colors mean different things, but you should see the ring cycle between purple, yellow and then end on either green or teal. If your Wi-Fi access point is showing a different color or blinking, please include that information in your email to IT. As always, we’re here to answer any questions you have about this process.