Checking on IT Ticket Status
You are able to do many things related to your IT tickets via our ticketing portal!
We've broken it down with some screenshots so you can get the most out of the system. Please review your tickets here first, BEFORE placing another ticket for the same issue.
**Important!! Now that we are on an SSO system, in order to login to the IT Portal you MUST be in the Microsoft Edge browser. You then click on "Login" in the upper right corner and then, Sign in with SSO. If successful, you should see your name on the homepage (pictured below).
Once you're at the homepage - click on the hamburger menu (three lines) in the upper left corner.
From here, you can view "Solutions" (Self-help articles), Tickets, and Service Catalog (automated forms for common requests, like user access changes).
For now, we're focusing on Tickets.
When you click on the "Tickets" option, you will be taken to your "All Tickets" view. You can see all of your most recent tickets, including their status at a glance.
If you would like to filter to only see OPEN or CLOSED tickets, you can click on the down arrow, next to "All Tickets."
If you are a PROPERTY MANAGER in addition to the tickets you have personally submitted, you are also able to see all tickets created that have your property assigned. To see all tickets for your property, click on the arrow next to "Tickets Created by Me".
From here you can select your property(ies) name to view those tickets.
When you click on the ticket and open it, you will be able to:
- See all updates made by the IT department.
- Reply / Make a note.
- Mark the ticket as closed if the issue has been resolved.
- Share the ticket with another Southwood Realty employee (like a regional manager or leasing agent).
- See who is working on your ticket.
- See the status set by the IT team member who is working the ticket.
If you have any questions about using this portal, just let us know!